Policies

CAC Return Policy

Complete Automation Controls takes pride in your satisfaction. We will do everything in our power to ensure you are 100% satisfied with our offerings. Due to the custom nature of our products and services, a full refund may not always be possible.

To ensure that you receive the correct product and/or service, CAC follows a number of steps and processes that require your verification along the way. We create detailed design specifications according to your needs and only move on to the development and/or purchasing stage when we receive your written approval of the specification. Because many of the components we purchase for our custom-made solutions are non-returnable, CAC cannot guarantee that returns will be possible. Each purchase/order is unique, however, and will be evaluated on an individual basis.

Orders that are cancelled 30 days prior to production will receive a 75% refund from the original cost plus any shipping or tax costs incurred. Once a product undergoes production, no refund is eligible. Any changes that need to be made to the design specifications after we receive approval and/or undergo production can be made for an additional charge.